Comparison
Starlix vs Shopify Inbox
Choose Shopify Inbox if you want a free chat app made by Shopify and you're happy answering most chats yourself. Choose Starlix if you want an AI agent that answers shopper questions from your own products, policies and approved answers, and hands the rest to you.
We make Starlix. Shopify Inbox is free from Shopify. Review figures come from its Shopify App Store listing as of October 2026. We update this page every quarter.
StarlixAI vs Shopify Inbox
Side-by-side summary
| Feature | StarlixAI | Shopify Inbox |
|---|---|---|
| Made by | Starlix, an independent app | Shopify |
| Price | Free plan, paid plans from $19.99/mo Free plan: 50 AI conversations every month | Free from Shopify |
| Answers from your store data | Products, policies and approved answers Trained on your catalog and pages at install | See Shopify's Inbox listing For its current AI features |
| What counts toward limits | AI conversations only Chats your team handles are unlimited | No charge |
| Billing | Shopify billing only Uninstall the app and charges stop | Free, no billing |
Which one fits your store
Choose Starlix if
- You want an AI agent to answer sizing, shipping, returns and order questions when you're not online.
- You want answers from your own products and policies, and a handoff to you when the AI isn't sure.
- You'd like help setting up: we'll do it with you in a free 30 minute call.
Shopify Inbox may be the better fit if
- You want a free chat app made by Shopify.
- You get a small number of chats and you're happy answering them yourself.
- You don't need an AI agent yet.
What merchants say about Shopify Inbox
Shopify Inbox is the most reviewed chat app on the Shopify App Store, rated 4.6 stars across about 5,500 reviews. We read its 1 and 2 star reviews in October 2026. This theme came up:
Automated answers that were wrong
Some reviewers said automated replies got answers wrong, and they wanted an easier way to switch the bot off.
Starlix answers only from your products, policies and approved answers, and hands off to you when it isn't sure.
Across 1,004 one and two star reviews of chat apps on the Shopify App Store, the most common complaints were slow or missing support, bugs, being billed after cancelling, and pricing limits. We built Starlix around those four.
Trying Starlix after Shopify Inbox
Step 1
Try it on a few pages
Install Starlix and turn it on for a few product pages. Compare answers on the questions shoppers already ask you.
Step 2
Bring your FAQs
Starlix reads your products and policies at install. Add the replies you send most often as approved answers.
Step 3
Free setup from the founder
We'll set it up with you in a 30 minute call, then you decide whether to switch.
Frequently asked questions
No. Starlix is an independent app on the Shopify App Store. Shopify Inbox is made by Shopify, and Shopify is a trademark of Shopify Inc.
You may not need to. Starlix has a free plan with 50 AI conversations every month. Paid plans start at $19.99/mo for 100 AI conversations, for stores that want the AI to answer more questions without someone online.
Yes, but show one chat widget per page so shoppers aren't confused. You can test Starlix on a few pages first.
No. Only conversations the AI handles count. Conversations your team handles are unlimited on every plan.
Starlix adds its chat as a theme app embed, which Shopify removes from your storefront when you uninstall the app. Billing runs through Shopify, so charges stop too.
Got more questions? Contact us.
See which questions your store leaves unanswered.
Run the free AI Agent Readiness Score, then let Starlix answer them.