A more affordable way to run AI support than Intercom Fin.
Run a sharper AI Agent alongside Intercom, or replace Fin outright. No helpdesk migration required.
- 50% lower cost per resolved conversation than Fin.
- 10+ percentage point higher resolution rate on the same knowledge base.
- Live inside Intercom in 1-2 days, no rebuild required.
- Every answer comes with a full Why AI Said That trace.
Fin
StarlixAI
StarlixAI vs Intercom Fin
Side-by-side summary
| Feature | StarlixAI | Intercom Fin |
|---|---|---|
| Resolution rate | 74% +7 pp higher, +10 pp on identical data | 67% ~51% average out of the box |
| Pricing | $0.50 per resolution Outcome-based, no extra helpdesk fees | $0.99 per resolution Plus Intercom helpdesk seats |
| Customization | Custom prompts, actions, and guardrails | Tone presets and default workflows |
| Channels | Website, WhatsApp, Slack, Zendesk, Intercom, Telegram, Discord, API Channel-agnostic deployment | Intercom, Zendesk, Salesforce, HubSpot Runs on Intercom or connected helpdesks |
| Observability | Why AI Said That Per-answer trace with source attribution | Aggregate reporting No per-answer trace |
| Enterprise fit | Custom onboarding, data isolation, PII scrubbing | Standard enterprise tier |
No migration required
Keep Intercom and upgrade the AI layer
StarlixAI integrates with Fin, so you don't have to replace your helpdesk or rebuild workflows to try it.
Keep your helpdesk
Run StarlixAI inside Intercom without touching your team, inboxes, or automations.
- Connect your Intercom workspace and knowledge base.
- Embed StarlixAI directly inside Intercom Messenger.
- Leave your team, tickets, and routing rules exactly as they are.
Run it side by side
Route specific conversation types to StarlixAI while Fin keeps handling the rest, and compare the two.
- Send a subset of conversation topics to StarlixAI.
- Leave everything else with Fin and your human agents.
- Compare resolution rate head to head before deciding on a full switch.
Switch fully
Move every channel over once you're ready to retire Fin for good.
- Migrate channels and inboxes to StarlixAI.
- Retire Fin and any other Intercom AI add-ons.
- Consolidate billing under simple per-resolution pricing.
Quality & resolution
Grounded answers, measurably higher resolution
StarlixAI pairs retrieval-augmented generation with a proprietary reranking layer, so answers stay tied to the sources you actually approved — help center articles, internal wikis, documents, and databases.
- Every response traces back to your help center, docs, or internal knowledge base.
- If there's no verified answer, the Agent asks a clarifying question or escalates instead of guessing.
resolution lift vs. Fin on identical data
Pricing
About half the cost per resolution
Fin lists at $0.99 per resolution, plus the Intercom helpdesk seats it runs on top of. StarlixAI starts at $0.50 per resolved conversation with straightforward, outcome-based billing.
- Roughly half the price per resolved conversation.
- Costs scale with outcomes, not headcount, as you grow.
Customization & control
Shape behavior down to the rule, not just the tone
StarlixAI's Conversation Design tools give you real control over personality, guardrails, and escalation logic. Fin's customization mostly lives in generic tone presets shared across every customer.
- A system prompt written for your business, not a generic template.
- Different rules for different conversation types or customer segments.
- Custom actions and lead capture without writing code.
- Prompt governance and escalation controls for strict compliance needs.
Observability
See exactly why the AI said what it said
Every StarlixAI reply comes with a transparent trace your team can audit, unlike Fin's more limited visibility into individual answers.
- Conversation logs and compliance-ready reporting for QA.
- Source attribution to validate answers and spot content gaps.
- Analytics on resolution rate, escalations, and top questions.
Channels & integrations
One AI Agent, every channel your customers use
StarlixAI is channel-agnostic — website widget, Slack, WhatsApp, Zendesk, Intercom, Telegram, Discord, or a direct API integration. Fin covers Intercom's own channels (email, live chat, phone, SMS, WhatsApp) and select other helpdesks.
- Deploy the same Agent everywhere instead of managing separate configurations per channel.
Enterprise & security
Built for regulated teams from the start
StarlixAI supports enterprise rollouts with hands-on onboarding, encrypted storage, and optional data isolation, plus PII scrubbing and configurable governance controls.
- GDPR compliant with EU data residency available.
- No training on customer data, ever.
- Dedicated implementation support to get live in days.
Complete AI-first customer service platform
StarlixAI covers everything from building your AI Agent to deploying it across channels, supporting customers, and analyzing every conversation.
Set personality, guidelines, prompt, and model.
Import docs, files, and URLs that auto-refresh.
Connect Stripe, Shopify, and your own APIs.
Deploy to your website, WhatsApp, and helpdesk.
Manage live conversations, take over anytime.
Escalate to a person with full context.
"Can I talk to a person?"
Surface topics, sentiment, and content gaps.
Frequently asked questions
No. StarlixAI is an independent platform. Intercom and Fin are trademarks of Intercom, Inc.
Yes. StarlixAI integrates directly with Intercom, so you keep your existing workflows while upgrading the AI layer.
Most teams are live in 1-2 days, depending on knowledge base size and integration complexity. Enterprise migrations get dedicated onboarding support.
Through retrieval-augmented generation plus a proprietary reranking layer that keeps responses tied to your approved knowledge sources — documents, help centers, internal wikis, and databases.
Full conversation logs, source attribution on every answer, analytics on resolution rate and escalations, and workflows for humans to review and improve performance over time.
Got more questions? Contact us.
See what StarlixAI resolves on your own data.
Free to start, no Fin migration required.