Comparison
Starlix vs Gorgias for Shopify stores
Choose Gorgias if you have a support team working tickets across email, voice and SMS and want a full helpdesk. Choose Starlix if you want an AI agent that answers shopper questions from your own products and policies, hands the rest to you, and includes AI conversations in the plan price.
We make Starlix. Gorgias figures come from Gorgias's pricing page as of October 2026, in USD. We update this page every quarter.
StarlixAI vs Gorgias
Side-by-side summary
| Feature | StarlixAI | Gorgias |
|---|---|---|
| What it is | AI agent for your store With handoff to your inbox | Helpdesk with an AI Agent Tickets, customer data and workflows in one place |
| Free plan | 50 AI conversations every month | No free plan 7-day trial, no payment info |
| Entry paid plan | $19.99/mo, 100 AI conversations | $10/mo, 50 tickets Starter, monthly only. 30 AI interactions, $0.40 per extra ticket |
| How AI is billed | Included in the plan $0.40 per extra AI conversation | AI Agent add-on $0.90 per interaction billed annually, $1.00 monthly |
| What counts toward limits | AI conversations only Chats your team handles are unlimited | Tickets, plus AI interactions |
| Channels | Chat widget, email, social replies Social replies on Pro and up | Helpdesk inbox, voice and SMS Voice and SMS priced by volume |
| Getting started | Install from the Shopify App Store Free 30 minute setup with the founder | Book a demo or start the trial |
Which one fits your store
Choose Starlix if
- You want the AI to answer most shopper questions, with a set number of AI conversations included each month.
- You want answers from your own products and policies, and a handoff to you when the AI isn't sure.
- You want to install from the Shopify App Store and pay through Shopify billing.
Gorgias may be the better fit if
- You have a support team that works tickets every day and needs a full helpdesk.
- You handle support by phone or SMS as well as email and chat.
- You're already on Gorgias and connected to tools like Klaviyo, Recharge or Yotpo through it.
What merchants say about Gorgias
Gorgias is rated 4.5 stars across about 630 reviews on the Shopify App Store. We read its 1 and 2 star reviews in October 2026. These themes came up:
Billing after cancelling
Some reviewers said they were still billed after they had cancelled their account.
Starlix bills through Shopify only. Uninstall the app and the charges stop.
Setup took more work than expected
Some reviewers said getting set up was harder than they had been told before buying.
We set Starlix up with you in a free 30 minute call, then you decide whether to keep it.
Across 1,004 one and two star reviews of chat apps on the Shopify App Store, the most common complaints were slow or missing support, bugs, being billed after cancelling, and pricing limits. We built Starlix around those four.
Trying Starlix next to Gorgias
Step 1
Run both for 14 days
Starlix can run alongside your helpdesk. Turn it on for a few pages and compare answers on the same questions.
Step 2
Bring your FAQs
Starlix reads your products and policies at install. Add your macros and saved answers as approved answers.
Step 3
Free setup from the founder
We'll set it up with you in a 30 minute call, then you decide whether to switch.
Frequently asked questions
No. Starlix is an independent product. Gorgias is a trademark of its owner.
As of October 2026, Gorgias lists its AI Agent at $0.90 per interaction billed annually or $1.00 billed monthly, on top of the helpdesk plan. Starlix includes AI conversations in each plan: 100 a month on Basic ($19.99/mo), with $0.40 per extra conversation.
Not as of October 2026. Gorgias offers a 7-day trial with no payment info. Starlix has a free plan with 50 AI conversations every month.
Yes. You can test Starlix on your store for two weeks before deciding. Show one chat widget per page so shoppers aren't confused.
No. Only conversations the AI handles count. Conversations your team handles are unlimited on every plan.
Got more questions? Contact us.
See which questions your store leaves unanswered.
Run the free AI Agent Readiness Score, then let Starlix answer them.