Cutting response time from hours to 13 seconds

As Ledgerly's user base grew, so did the queue of repetitive questions about invoices, plan changes, and account access — most of which didn't need a human at all.

They trained StarlixAI on their billing docs and connected it to their account API, letting the AI Agent look up real account details and resolve requests directly instead of just pointing to help articles.

Average first response time fell from several hours to 13 seconds, and the support team now spends its time on the handful of cases that actually need a person.